Shipping policy
At Modra, we are committed to delivering your favorite imitation jewellery pieces safely and on time. Please read our shipping policy below for complete details.
1. Order Processing Time
- All orders are processed within 1–3 business days after order confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- In case of high order volume or unforeseen delays, processing time may be slightly extended.
2. Shipping Time
- Standard delivery time across India is 4–7 business days after dispatch.
- Delivery timelines may vary depending on your location and courier service availability.
3. Shipping Charges
- We offer free shipping on prepaid orders (optional – keep or remove as per your strategy).
- A nominal shipping fee may be applied on Cash on Delivery (COD) orders.
- Exact shipping charges (if any) will be shown at checkout.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS/email/WhatsApp.
- You can track your shipment in real-time using the provided link.
5. Delivery Partners
- We work with trusted courier partners to ensure safe and timely delivery of your jewellery.
6. Delivery Delays
- While we strive for timely delivery, delays may occur due to:
- Natural calamities
- Courier partner delays
- Incorrect shipping details provided by the customer
7. Incorrect Address or Failed Delivery
- Please ensure that your shipping details are accurate.
- If delivery fails due to incorrect information or unavailability, re-shipping charges may apply.
8. Damaged or Missing Orders
- If you receive a damaged package or items are missing:
- Contact us within 24–48 hours of delivery
- Share clear photos/videos of the package for verification
9. Contact Us
For any shipping-related queries, feel free to reach out to us:
- Email: Info@kiashalifestyle.com
- WhatsApp/Phone: +91 98339 34668
